The Challenge
Impact Plumbing faced the challenge of managing a large team of over 60 staff while relying on highly manual, paper-based processes. Their administrative team worked diligently to keep operations running, but the system was unsustainable—prone to delays, inefficiencies, and opportunities for human error. Central to the pain points:
- Workforce time tracking relied on paper entries.
- Minimal real-time oversight for project managers and payroll staff.
- Overtime information only surfaced after significant time delays.
- Payroll processing was overly dependent on manual data entry.
The Solution
Worker Sign-ins
- Extended the existing app used for purchase ordering to include workforce-sign-in functionality.
- Staff tracked their time by signing in/out digitally via the app, eliminating paper-based timecards.
- Workers could also record statuses (e.g., sick, on leave, requiring approval for overtime).
- Supervisors and project managers gained real-time oversight of workforce attendance and labor hours.
Scheduling Improvements
- Enabled supervisors to utilize the app for daily scheduling, listing which workers were on which sites and what tasks they would handle.
- Workers could view their personalized "My Schedule" feature, offering transparency and smoother communication on job assignments.
Pre-start Management
- Pre-start roll call enabled supervisors to mark attendance on-site easily, handling absences or late arrivals in the app.
- Data automatically fed into a live dashboard, offering a transparent view of the workforce's real-time status.
- The office team could see utilization rates, absentee reasons, and staff accountability for instant decision-making.
The Results
The deployment of workforce management tools transformed Impact Plumbing's business in multiple ways, including:
- Easier data entry at the worker level, eliminating paper-based processes entirely.
- Improved transparency across the entire project team, allowing better oversight into workforce utilization.
- Comprehensive real-time insight into overtime, enabling smarter management of labor costs versus hiring.
- Streamlined payroll workflows, reducing dependency on administrative staff for manual data entry.
- Faster and more accurate access to workforce insights, empowering quicker and more informed business decisions.